LISTINGS
Accurate information across locations
We manage business names, addresses, phone numbers, hours and service information across the listings in your program, checking updates and addressing inconsistencies.
Business reviews & listings
Make trust easier to build.
At every location.
We manage your business listings and reviews for you, connect review requests to your CRM and keep your locations’ online presence accurate and responsive.
We manage the work. You stay focused on your business.
REVIEWS
Genuine feedback, thoughtful responses
We monitor reviews, manage customer feedback requests and prepare or publish responses through your agreed approval process. Sensitive issues are escalated to the right person.
CRM INTEGRATION
Requests connected to your customer journey
We connect review requests to your CRM so they can follow the appropriate customer interaction. We configure request timing, message templates and contact preferences, then test the workflow before launch.
From setup to ongoing management.
| Stage | What we handle | What you receive |
|---|---|---|
| Setup & baseline | Review profiles, location details, permissions and existing review activity. | A location and platform inventory with priority corrections. |
| CRM connection | Configure the integration, request triggers, templates and contact preferences; test delivery. | A review-request workflow connected to your customer process. |
| Ongoing management | Monitor reviews, manage responses and listing changes, and follow up on issues. | Consistent execution with an agreed approval and escalation process. |
| Progress review | Track review volume, rating trends, response coverage and verified listing updates. | Location-level findings, completed work and recommended next actions. |
We confirm the CRM connection, covered platforms, locations and review frequency before starting. Your team provides access, customer context and any required approvals; we manage the ongoing work.
For professional and local-service businesses.
Individual practices and firms
We manage profiles, review requests and responses for your practice or firm. Healthcare and legal teams keep control of approvals for sensitive matters.
Explore industries we serveGroups with multiple locations
We coordinate listing updates and review workflows across your locations, with shared standards, local escalation contacts and reporting for each location and the wider organization.
See a reporting exampleQuestions about reviews and listings.
Can you delete a negative review?
Negative sentiment alone is not a removal basis. We can evaluate whether a review may violate platform policies, help with appropriate reporting, and develop a professional response approach.
How do you request authentic feedback?
We connect requests to appropriate customer interactions through your CRM, using agreed timing and messages to invite genuine feedback. We do not fabricate reviews, offer incentives tied to positive ratings or request public reviews only from happy customers.
Do you manage the work for us?
Yes. We manage listings, review monitoring, customer feedback requests, responses and reporting for you. We connect the workflow to your CRM and agree on access, approvals and escalation contacts before starting.
Can you work across multiple locations?
Yes. We manage an agreed set of locations with consistent listing information, review workflows and location-level reporting. Local contacts can approve sensitive responses while we coordinate the ongoing work.
Publications & Recognition
Related published perspectives.
Forbes Business Council · Council post
AI Is Quietly Changing How Business Trust Is Formed
A perspective on how search results and AI summaries shape business first impressions.
Read the articleThe first impression starts online
Search, AI and reviews shape the research journey.
97%
of respondents read reviews for local businesses.
45%
used generative AI tools for local business recommendations.
74%
only care about reviews written in the last three months.
Source: BrightLocal, Local Consumer Review Survey 2026. Representative panel of 1,002 U.S. adults. These findings concern local-business research, not Reputation Repair client outcomes. Read the research
Your situation deserves a specific plan.
Tell us what people find online and what you want to change.